Effective 1 September 2026 · WHO SAINTS CAFE INC., Koronadal City
Most problems are fixed at the counter the same day. If you have already left, email whosaintscafe@abellanagroup.com with your order reference, what happened, and how you paid. We acknowledge within two (2) business days and resolve within seven (7) business days.
If you are not satisfied with the first answer, reply to the same thread and ask for it to be escalated to management. Management reviews and gives a final answer within seven (7) business days.
If a charge on your card or e-wallet looks wrong (double charge, charged but no order confirmed), contact us first with the payment reference — most payment issues are resolved faster with us than through a chargeback, and a duplicate charge is refunded as soon as we can verify it with our payment provider, PayMongo. You always retain the right to dispute a charge through your issuing bank or e-wallet provider.
Disputes we cannot settle between us are governed by the laws of the Republic of the Philippines. You may also raise consumer complaints with the Department of Trade and Industry (DTI). Venue for any court action lies exclusively with the proper courts of the City of Koronadal, South Cotabato.