← Back to the shop

Return & Refund Policy

Effective 1 September 2026 · WHO SAINTS CAFE INC., Koronadal City

Everything we serve is cooked or made when you order it. Because food cannot be resold, the rules below are how we keep it fair on both sides.

If we got it wrong

Wrong item, missing item, or food that is not right — tell us at the counter before you leave, or within the same day through whosaintscafe@abellanagroup.com with your order reference. We will remake it or refund it in full — your choice.

Cancelling an order

• Before the kitchen or bar starts on it: full refund.
• After preparation has started: we can no longer cancel it — the food is already being made for you.
• If we cancel (an item ran out, the cafe closed early): full refund, no questions.

Uncollected orders

If a paid order is not collected on the day it was placed, contact us — we will sort out a remake or a refund depending on what happened.

How refunds are paid

Refunds go back to the payment method you used (QR Ph, card, or e-wallet), through our payment provider PayMongo. They normally arrive within 5–10 banking days, depending on your bank or e-wallet. Cash payments are refunded in cash at the counter.

How to ask

Show your receipt or order reference at the counter, or email whosaintscafe@abellanagroup.com with the reference, what happened, and how you paid. We respond within two (2) business days.